We love our customers and your satisfaction is extremely important to us! We will gladly replace any item that may have gotten damaged up during shipping. Unfortunately, due to the low cost of our products, we are unable to return or exchange products for any other reason.
To be eligible for a full refund you must contact us at ContactOuijaCosmetics@gmail.com within 5 business days of receiving the product, with photo proof of the damage. Along with your full name, order number, and tracking number. All refunds take 3-9 business days to process after damaged items are returned to us. Your damaged product may only be exchanged for the same product you purchased if you chose to receive a replacement.